This is an opportunity to lead and grow the customer success team at a company that views its customers as people instead of numbers.
ConvertKit is looking for an authentic leader with a passion for helping customers find success. Reporting to the VP of Growth, the Director of Customer Success will possess a deep knowledge of the customer lifecycle and will coach and mentor others on the team. Along with focusing on improving revenue growth (through account expansion and retention), you will lead our support team in providing top notch (and speedy) care to our customers.
You will serve as a key voice within the organization representing our customers internally–including: leading activities focused on maximizing adoption, retention, and overall lifetime value, while ensuring our customers are realizing measurable value from ConvertKit.
This is an opportunity to lead the marketing team at a self-funded, fast growing startup that’s on a mission to help creators earn a living doing work they love.
As ConvertKit’s Director of Marketing, you'll report to the VP of Growth you’ll be responsible for our end-to-end marketing efforts across all channels. It’s your job to create strategy, build the brand, and grow our customer base. As a part of the leadership team, you’ll be involved in all major decisions driving the future of the company. You’ll also manage a team of six world-class, highly-skilled marketers and coach them to develop as professionals while pursuing our goals as a company.
You'll be part of our awesome engineering team, helping to build our product. Our mission is to help creators earn a living by building and refining our product to meet the needs and solve relevant issues creators are facing. We primarily use Rails, Mysql, Redis and Sidekiq to get the job done. We're facing real (fun) scaling challenges because of our incredible growth.
We're also looking for someone who cares deeply about writing clean, maintainable, well-tested code, and generally tends to leave code in a better state than when they encountered it. ConvertKit is looking for a Junior Rails engineer. Level your career up working with an amazing group of people. Come join our fantastic, rapidly growing company!